Our Experience

With over 30 years experience, we are experts in all aspects of Technical Writing, Training and Graphics. We have worked with both small and major international clients in Europe since 1983 and in Australia since 1995.

Please click on the following areas that interest you:


Previous Clients

These are some of the clients we have previously produced work for:

  • Barclays Bank
  • British Telecom (BT)
  • Broadcast Australia
  • Clear2Pay
  • Commonwealth Bank
  • CSC Alliance
  • CSC Intelicom
  • Department of Agriculture, Fisheries and Forests (DAFF)
  • Fuji Xerox
  • Fujitsu Telecommunications
  • Fulcrum Telecommunications
  • GEC Plessey Telecommunications (GPT)
  • Merrill Lynch HSBC
  • Midland Bank
  • Motorola
  • MTU Detroit Diesel
  • National Electronic Health Transition Authority (NeHTA)
  • Nortel
  • PayPoint Network
  • PowerWater
  • Rank Strand Lighting
  • Rediffusion Radio Systems
  • Roads and Maritime Services (NSW)
  • Royal Bank of Scotland
  • Software Integrators
  • St John’s Catholic College
  • Standard Chartered Bank
  • Stanilite
  • Suncorp
  • Sydney Water
  • Telecom Australia
  • Transport for NSW

Technical Writing


Client:

Barclays Bank

Location:

City of London, UK

Business Area:

Financial

Requirement:

Produced documentation for Barclays' financial reporting software and query tracking system. Produced migration documents for transition to SAP environment. Created a training manual to allow future updates to be performed in-house. Documented Processes and Procedures for archival and retrieval of financial data. Multiple repeat contracts.

Document Types:

Installation Guides, User Guides, Training Manuals, Intranet Web Site Design, On-Line Help, Process Documents, Procedure Documents, Management Reports, System Administration Manuals, Template Design,  Style & Format Guides, Review Guidelines, Help Desk Manuals, Documentation Procedures.

 

Client:

British Telecom (BT)

Location:

Felixstowe, UK

Business Area:

Videoconferencing

Requirement:

Produced a suite of documents for BT's VC5000 range of board-room videoconferencing systems, including 'bolt-on' codecs for G704 / RS449 / T1 networks and ISDA services. Also designed the on-screen user interface and marketing material.

Document Types:

Installation Manuals, System Configuration Manuals, Operating Manuals, Repair and Maintenance Manuals, User Guides, Quick Reference Cards.

 

Client:

Clear2Pay

Location:

Sydney, Australia

Business Area:

Financial

Requirement:

Produced documentation for the St George Bank electronic payment processing system. Also created on-line help for the software and produced the training material for the system.

Document Types:

User Guide, On-Line Help, PowerPoint and Captivate Training Material.

 

Client:

Commonwealth Bank

Location:

Sydney, Australia

Business Area:

Financial

Requirement:

Updated the Back Office and Business Banking procedures following the development of a new SAP Commercial Banking platform. Also developed eLearning material using Captivate for in-house software systems.

Document Types:

Commercial Product Descriptions, Operational Processes, Procedures, Captivate eLearning Modules.

 

Client:

CSC Alliance

Location:

Solihull, UK

Business Area:

Health - UK Government

Requirement:

Produced documentation to support the national integration of health care systems and software for the UK National Health Service. Managed the client's team of technical authors. Managed the client's intranet site. Also produced Training Material and delivered Training.

Document Types:

User Guides, System Architecture Design, Strategy & Scope Papers, Standards and Templates, Strategy and Scope Papers, Management Reports, Business Presentations, Intranet Web Pages, Training Material.

 

Client:

CSC Intelicom

Location:

London, UK

Business Area:

Payment Systems

Requirement:

Produced documentation for the GSM and landline operating and billing system software used by the Botswanan and Namibian telecommunications authorities. Also produced GSM switch and error monitoring software documentation.

Document Types:

User Guides, Training Manuals, System Configuration Manual, Customer Care Guide, Operations Guide, Inventory Management Guide, General Ledger Interface Guide, Billing and Network Management Guide.

 

Client:

Department of Agriculture, Fisheries and Forests (DAFF)

Location:

Darwin, NT

Business Area:

Human Resources

Requirement:

Documented the interview process for job vacancies at DAFF in the Northern Territory. Created position descriptions, selection criteria, interview reports, candidate reference reports.

Document Types:

Interview Preparation documents - Positions Descriptions, Selection Criteria. Interview Attendance documents - Individual Interview Reports. Interview Follow-up Documents - Reference Reports.

 

Client:

Fuji Xerox

Location:

Sydney, Australia

Business Area:

Document Capture and Cost Management

Requirement:

Produced a suite of documents relating to the capture, storage and access of soft copies of documents. Also produced manuals for the cost management and reporting software.  Multiple repeat contracts to document software updates.

Also produced eLearning training material using Captivate and PowerPoint. Configured a new document management system, using SharePoint.

Document Types:

Installation Guides, User Guides, Administration Guides, eLearning Training Material, Architecture (UML) Diagrams, SharePoint Document Management System.

 

Client:

Fujitsu Telecommunications

Location:

Birmingham, UK

Business Area:

Telecommunications

Requirement:

Produced a suite of documents describing the Installation, Commissioning, Operation and Maintenance of Fujitsu's Synchronous Digital Hierarchy (SDH) exchange equipment. Also created a context-sensitive, HTML based, On-line Help system for the company's telephone exchange management program.

Document Types:

Installation Manuals, Commissioning Manuals, Operation Manuals, Maintenance manuals, On-Line Help.

 

Client:

Fulcrum Telecommunications

Location:

Birmingham, UK

Business Area:

Telecommunications

Requirement:

Produced a suite of documentation for optical fibre telephone exchange equipment, including network management systems and a series of customer facing handbooks describing the network terminating units for ISDN, DPC, APC and 2 Mbit/s services.

Document Types:

Installation Manuals, Commissioning Manuals, Operation Manuals, Maintenance Manuals, User Handbooks.

 

Client:

GEC Plessey Telecommunications (GPT)

Location:

Coventry, UK

Business Area:

Telecommunications

Requirement:

Produced documentation for the use of GEC, British Telecom and Mercury service personnel, describing 2, 8, and 16 Mbit/s optical fibre and coaxial digital line systems. Also created documentation for tributary, switching, multiplexing, monitoring and transceiver units.

Document Types:

Software Manuals, Operation Manuals, Hardware Repair and Maintenance Manuals, Test Procedures, Fault-Finding Charts.

 

Client:

Merrill Lynch HSBC

Location:

City of London

Business Area:

Finance - Foreign Exchange

Requirement:

Updated a suite of Foreign Exchange back office software documentation following a system upgrade.

Document Types:

User Guides, System Administration Guide, Help Desk & Administration documents.

 

Client:

Midland Bank

Location:

London, UK

Business Area:

Foreign Exchange Dealing

Requirement:

Produce user documentation for Foreign Exchange Dealing software.

Document Types:

Staff User Guides, Customer User Guides, Help Desk and Administration Guides, Bank Encyclopaedia of FX Terminology.

 

Client:

Motorola

Location:

Swindon, UK

Business Area:

Telecommunications

Requirement:

Produced updates for System Information Manual for GSM networks. Also created a Glossary/Dictionary of Terms document.

Document Types:

System Information Manual, Glossary/Dictionary of Terms.

 

Client:

MTU Detroit Diesel

Location:

Sydney, Australia

Business Area:

Australian Navy Engineering Maintenance

Requirement:

Updated Marine Diesel Engine Maintenance Manuals to meet the required Australian Naval standards.  Also trained the company's documentation specialist to use FrameMaker to produce new templates, standards and manuals for future documentation projects.

Document Types:

Maintenance Manuals, FrameMaker Training Material.

 

Client:

National Electronic Health Transition Authority (NeHTA)

Location:

Brisbane, Australia

Business Area:

Health - Federal and QLD State Governments

Requirement:

Produced a suite of data specification templates and reports for Pathology Reporting.

Document Types:

Data Specifications, Use Case Scenarios, Data Specification Templates.

 

Client:

Nortel

Location:

London, UK

Business Area:

Telecommunications

Requirement:

Produced material for bids and proposals from technical specifications and technical descriptions. As existing documentation procedures were inadequate, also introduced and developed a new system for generating Single Source paper-based and online documentation.

Document Types:

Technical Descriptions, Bid and Proposal Documents, Document Management.

 

Client:

PayPoint Network

Location:

Welwyn Garden City, UK

Business Area:

Utilities - Electronic Billing & Payments

Requirement:

Produced a suite of documents supporting a new financial billing and payments application, covering Retail, Computer and Financial Operations. Also created training material for Call Centre staff.

Document Types:

User Guides, System Administration Guides, Training manuals, Training Procedures.

 

Client:

PowerWater

Location:

Darwin, Australia

Business Area:

Utilities - NT Government

Requirement:

Required to bring PowerWater's documentation up to ISO 9000/9001 standards. Produced Process, Procedure and Work Instruction documents. Also produced OHS documents for the Control Centre. Created on-line versions of the documentation. Made several major improvements to the intranet navigation, document access and management systems. Provided training on the use of documentation and training software.

Document Types:

Process Documents, Procedure Documents, Work Instructions, On-Line Help, Training Material, Training, Document Management.

 

Client:

Rank Strand Lighting

Location:

London, UK

Business Area:

Stage and Studio Lighting

Requirement:

Designed and documented a new documentation house style and system. Documented various stage and studio lighting systems and lighting controllers.

Document Types:

User Guides and Quick Reference Guides.

 

Client:

Rediffusion Radio Systems

Location:

Crawley, UK

Business Area:

Telecommunications

Requirement:

Designed test methodologies and wrote test procedures for Rediffusion's naval and flight communications equipment.

Document Types:

Test Instructions and Test Procedures.

 

Client:

Roads and Maritime Services (NSW)

Location:

Grafton, Australia

Business Area:

NSW Government

Requirement:

Analysed the business processes and procedures for the Driver Administration department of the RMS. Produced a suite of process and procedure documents. Also created new work instructions based on company policies and produced training material.

Document Types:

Business Process diagrams and descriptions, Business Procedures, Business Presentations, Management Reports, Work Orders, Business Continuity Procedures, Business Templates, PowerPoint Training Material.

 

Client:

Royal Bank of Scotland

Location:

City of London, UK

Business Area:

Financial Messaging and Payments

Requirement:

Created a suite of documents to support RBS' international financial payments and messaging software applications.

Document Types:

User Guides, System Administration Guides.

 

Client:

Software Integrators

Location:

London, UK

Business Area:

Financial Messaging & Payments

Requirement:

Produced a suite of documents for a range of financial payment and secure messaging applications. Created the documentation project strategy, designed the standards and managed the documentation delivery. Also developed a single-source solution for their system and end-user documentation. Multiple repeat contracts to document software updates. Trained staff in technical authoring procedures so that they could manage future documentation updates in-house.

Document Types:

User Guides, System Administration Guides, Test Scripts, Documentation Procedures, Training Materials, Training, Templates.

 

Client:

St John's Catholic College

Location:

Darwin, Australia

Business Area:

Education

Requirement:

Produced the college's Funding Proposals for NT Government Grants.

Document Types:

Funding Proposals

 

Client:

Standard Chartered Bank

Location:

City of London, UK

Business Area:

Financial Messaging & Payments

Requirement:

Produced manuals for a Payment System for US dollar payments (based on the IBM AIX Operating System). Updated System User Guides.

Document Types:

Installation Guide, System Run Manual, System Architecture Guide, Maintenance Procedure Manual, System User Guides.

 

Client:

Stanilite

Location:

Sydney, Australia

Business Area:

Marine Communications

Requirement:

Produced documentation for the Royal Australian and New Zealand Navies' on-board communication equipment, including intercom systems and control systems for ship-to-ship and ship-to-shore, voice and data links. The radio equipment included HF, MF and VHF systems. Also produced documentation for the frequency management and message handling software.

Document Types:

Installation Handbooks, Operation Handbooks.

 

Client:

Suncorp

Location:

Brisbane, Australia

Business Area:

Financial

Requirement:

Produced documentation for the Suncorp Help Desk operatives

Document Types:

Quick Reference System Training Guide

 

Client:

Telecom Australia

Location:

Sydney, Australia

Business Area:

Teleconferencing

Requirement:

Commissioned by the Sydney 2000 Olympics Unit of Telecom Australia to write an illustrated handbook providing an introduction to teleconferencing.

Document Types:

Handbook

 

Client:

Transport for NSW

Location:

Sydney, Australia

Business Area:

NSW Government

Requirement:

Produced a range of documents that were required for the transition of CityRail to Sydney Trains. These included documents that specified the stringent and complex authorisation and monitoring processes and procedures for organisations supplying equipment and services to TfNSW.

Document Types:

Standards Documents, Procedure Documents, Technical Specifications



Training


Client:

Barclays Bank

Location:

City of London, UK

Business Area:

Financial

Requirement:

Trained the Documentation Manager to use FrameMaker software for single-source documentation management and delivery. Created a training document to allow future software updates to be performed in-house.

Deliverables:

Face-to-face individual training over three months. Training Manuals.

 

Client:

Broadcast Australia

Location:

Sydney, Australia

Business Area:

Analogue & Digital Transmission Services

Requirement:

Broadcast Australia provides transmission services for radio and television (analogue and digital) broadcasters such as ABC and SBS. Created Training Material describing the new Broadcast Network Management applications for telemetry specialists, network operation control operators and data analysts.

Deliverables:

DMS Alarm Management Training, WorkFlow Manager Configuration Management Training, OLAP Cube Reporting Training, PowerPoint Slides, Work Note Handouts, Exercises, Trainer Instructions, Assessment Modules.

 

Client:

Clear2Pay

Location:

Sydney, Australia

Business Area:

Financial

Requirement:

Produced training material for the St George Bank electronic payment processing system.

Deliverables:

PowerPoint and Captivate Training Courses, Course Handouts.

 

Client:

Commonwealth Bank

Location:

Sydney, Australia

Business Area:

Commercial Banking

Requirement:

Created Captivate training modules for business and operational software and SAP system upgrades.

Deliverables:

Captivate Training Modules.

 

Client:

CSC Intelicom

Location:

London, UK

Business Area:

Payment Systems

Requirement:

Produced training material for the GSM and landline operating and billing system software used by the Botswanan and Namibian telecommunications authorities.

Deliverables:

Training Manuals

 

Client:

Fuji Xerox

Location:

Sydney, Australia

Business Area:

Document Capture and Cost Management

Requirement:

Produced eLearning training material using Captivate and PowerPoint relating to the capture, storage and access for soft copies of documents.

Deliverables:

eLearning Training Material

 

Client:

MTU Detroit Diesel

Location:

Sydney, Australia

Business Area:

Australian Navy Engineering Maintenance

Requirement:

Trained the Documentation Manager to use FrameMaker software for the delivery of manuals to Australian Defence Force standards. 

Deliverables:

Face-to-Face individual training over five days. PowerPoint Slides, Training Course Notes, Exercises and Self- Assessment.

 

Client:

PowerWater

Location:

Darwin, Australia

Business Area:

NT Government

Requirement:

Produced training material and provided training on the use of documentation and training software.

Deliverables:

Training, Training Material.

 

Client:

Roads and Maritime Services (NSW)

Location:

Grafton, NSW

Business Area:

NSW Government

Requirement:

Produced training material and delivered training for PowerPoint and Business Presentations.

Deliverables:

Face-to-Face Group Training over three days. PowerPoint Slides, Course Material, Handouts, Exercises and Self-Assessment.

 

Client:

Software Integrators

Location:

London Bridge, UK

Business Area:

Financial Messaging & Payments

Requirement:

Trained the Documentation Manager to use FrameMaker for single-source documentation management and to use documentation conversion techniques for delivery to clients in different formats.

Deliverables:

Face-to-Face individual training sessions over six months. Support and mentoring.

 

Client:

Suncorp

Location:

Brisbane, Australia

Business Area:

Financial

Requirement:

Produced documentation for the Suncorp Help Desk operatives.

Deliverables:

Quick Reference System Training Guide

 

Client:

Sydney Water

Location:

Sydney, Australia

Business Area:

Utilities - Mechanical & Electrical Maintenance

Requirement:

Created and delivered training for Maximo - Enterprise Resource Planning (ERP) and Enterprise Asset Management (EAM). Training delivered to Technical and Service Delivery Managers, Financial Administration, Service Delivery Specialists, Mechanical and Engineering Specialists, Planners and Schedulers, Help Desk and Office Administration.

Deliverables:

Work Order Procedures, Contract Purchasing Procedures, Help Desk Procedures, Service Requests, Labour & Materials Management, Financial Claims. PowerPoint slides with supporting training handouts and exercises.



Graphics


Client:

PowerWater

Location:

Darwin, Australia

Business Area:

NT Government

Requirement:

Designed and produced maps and illustrated leaflets. Produced safety signs and full colour,  illustrated safety documents.

Deliverables:

Maps, Gate-fold Leaflets, Signs.

 

Client:

British Telecom (BT)

Location:

Felixstowe, UK

Business Area:

Videoconferencing

Requirement:

Designed the on-screen user interface and marketing material.

Deliverables:

User Interface, Quick Reference Cards.

 

Client:

Fuji Xerox

Location:

Sydney, Australia

Business Area:

Document Capture and Cost Management

Requirement:

Produced various illustrations and figures including Architecture Diagrams and Flowcharts.

Deliverables:

Illustrated User Guides, eLearning Training Material, Architecture (UML) Diagrams, Flowcharts.

 

Client:

Fulcrum Telecommunications

Location:

Birmingham, UK

Business Area:

Telecommunications

Requirement:

Produced leaflets and illustrations for Fulcrum's desktop and wall units.

Deliverables:

Illustrated Handbooks and Leaflets.

 

Client:

Suncorp

Location:

Brisbane, Australia

Business Area:

Financial

Requirement:

Produced flowcharts for Suncorp Help Desk operatives.

Deliverables:

Quick Reference System Training Poster

 

Client:

Transport for NSW

Location:

Sydney, Australia

Business Area:

NSW Government

Requirement:

Produced technical illustrations for TfNSW Standards and Procedures.

Deliverables:

Standards Documents, Procedure Documents, Technical Specifications.

 

Client:

Software Integrators

Location:

London, UK

Business Area:

Financial Messaging & Payments

Requirement:

Produced interface diagrams, process diagrams and illustrations for financial payments and messaging applications.

Deliverables:

Illustrated User Guides, System Administration Guides, Interface diagrams, Process Diagrams.

 

Client:

Broadcast Australia

Location:

Sydney, Australia

Business Area:

Analogue & Digital Transmission Services

Requirement:

Produced System diagrams and Process diagrams for training in an Alarm Monitoring system and Telemetry management system.

Deliverables:

PowerPoint Slides, System Diagrams, Process Diagrams.

 

Client:

Roads and Maritime Services (NSW)

Location:

Grafton, Australia

Business Area:

NSW Government

Requirement:

Produced a suite of illustrated process and procedure documents.

Deliverables:

Business Process diagrams, Illustrated PowerPoint Training Material.



Examples of Our Work

Most of the work that we do is company confidential. We feel that it would be a breach of confidentiality to publish examples of our work on this site.

If you would like to see some examples of our previous work, please contact us. We can send examples relating to your requirements which have had confidential information removed. Alternatively, we will bring along a folder of examples if you would like a consultation meeting.