What We Do

We provide a range of services to clients who need a contract Technical Writer (also known as a Technical Author) to develop or update on-screen or paper-based documentation. We work in most fields, including IT, Technical, Financial, Business and Health. We also design Training Programmes and deliver Training as well as providing Technical Illustration and Graphic Design services.

We provide our Technical Writing, Training and Graphics services in Sydney, Brisbane, Canberra, Melbourne, Adelaide, Perth, Darwin, Hobart, Auckland, Wellington, Christchurch, London, Cambridge or anywhere that our clients may be based in Australia, New Zealand, the UK or Europe.


Technical Writing

Whether you require a simple leaflet or a complete suite of technical documents, specialist documentation consultants at Arts and Letters have the skills and resources to meet your needs.

Where appropriate, documents may need Contents pages, Glossaries, References and Indexes. We can do this for you. Many types of documentation may require charts, graphs and diagrams to complement the text. Our Technical Illustrators and Graphic Artists work alongside our Technical Writers to ensure that the completed documents are aesthetically pleasing as well as technically accurate.

If you require it, we can provide Documentation Project Management to ensure that you deliver high quality documentation, on time.

Technical Writing Services

Our Technical Writing (Technical Authoring) services include:

  • Software User Manuals
  • Hardware User Guides and Documentation
  • Quick Reference Guides
  • Installation Manuals
  • Operating Instructions
  • Repair and Maintenance Manuals
  • Online Help Systems
  • Training Material
  • User Interface Design
  • Health and Safety Documentation
  • Standards Documents
  • Process Documentation
  • Operating Procedures
  • Working Procedures
  • Work Instructions
  • Compliance Documentation

Documentation System Design

If you are setting up a new documentation system, we can offer a range of document design and management services. These services include designing your document Templates and configuring your Document Management System to ensure that your documentation is stored logically, is version controlled and available to the appropriate personnel.

Additional Documentation Services

We are also able to help you with:

  • Documentation Project Management
  • Website Design and Web Authoring
  • Single Source Authoring
  • Editing
  • Proof Reading
  • Content Management
  • Marketing Literature
  • Printing
  • Document Delivery

See Our Experience for additional information on the industries we have worked in and the categories of work we have done.


As contract Instructional Designers and Trainers, we can design your training material and deliver training for your in-house training programmes. We can also deliver training that you have already designed.

Please Note: At this time we only design and deliver software and business related training to your specifications. We do not deliver nationally endorsed or accredited courses or hardware/mechanical/industrial/electrical training.

Training Material

We can design your training material in parallel with writing your User Guides, Operational Manuals, Installation Manuals, etc. This is the best way to ensure that you provide an integrated support package for your product.

Alternatively, we can design training packages from scratch or base them on your existing documentation.

Our services include:

  • In-depth training need analyses
  • Establishing learning objectives and training strategies
  • Customised courses for varying levels of competencies using adult learning principles
  • Instructor-led, online or blended courses
  • Interactive eLearning courseware, using Adobe Captivate
  • Use of multimedia to increase trainee interest, knowledge retention and participation
  • Quizzes and assessments
  • Training support material (hand-outs)
  • Course delivery instructions for your trainers
  • Learning Management System (LMS) configuration

Training Delivery

Our trainers have formal qualifications in education and many years experience. They make use of adult learning methodologies and have studied proven principles in learning techniques. They hold the Australian Certificate IV qualification in Training and Assessment.

Depending on your requirements, the training may be delivered:

  • On your company premises, using your equipment
  • On your company premises using rented equipment
  • An alternative venue, such as a hotel, anywhere in the world

See Our Experience for additional information on the industries we have worked in and the categories of work we have done.


Our graphic work is supervised and executed by our resident, prize-winning Graphic Artist whose images and designs have been sold throughout the world.

Our services include:

  • Technical Illustration
  • Graphic Design
  • Graphic Art
  • Graphic Illustration
  • Photography
  • Layout Design
  • Typography
  • Art Direction
  • Creative Direction

Our professional designs and technical illustrations will enhance your projects and documents.

We can provide a comprehensive visual message for your advertising campaign or to help you to develop a visual brand identity. Our work can include website design, product packaging and the creation of company logos.

We are highly skilled in the use of all of the latest graphic design packages, including:

  • Adobe PhotoShop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe FrameMaker
  • Adobe DreamWeaver
  • Adobe Captivate
  • Adobe Flash
  • Microsoft PowerPoint
  • Microsoft Visio
  • CorelDraw
  • PaintShop Pro
  • AutoCAD
  • Screen Capture software such as Snagit

See Our Experience for additional information on the industries we have worked in and the categories of work we have done.